Summary of "Making Electronic Resources Accessible"

The chapter “Making Electronic Resources Accessible,” by George Stachokas (listed as “G. Timms” on the syllabus and in the course reserve, describes many of the tools that can be used to as part of an overall access system for electronic resources (ASER). The chapter also addresses some of the other issues that librarians must consider when creating their access systems. One of the first considerations in ensuring accessibility is determining what kind of authentication to use. Generally libraries prefer using IP (internet protocol) authentication to password-based systems. Under this system, the library provides a list or range of permitted IP addresses to the vendor. Patrons accessing from outside the designated IP range may use a proxy server or get assigned a specific log-in.

Stachokas then describes eight different online access tools: Online Public Access Catalogs (OPACs), E-resource portals and A-Z lists, Subject Indexes, Federated Search Engines, Link Resolvers, Discovery Services, Browsing Lists, and Embedded Lists. Each of these is a different way that patrons can access electronic resources through the library. Some are more expensive than others so a library should rely on different combinations of access tools to meet their needs. The author also discusses Vendor Administration Modules (VAMs), which are systems that allow professionals to configure or customize e-resources.

Stachokas discusses considerations like troubleshooting and continuing maintenance and developing a positive user experience when using the access tools. Most of these considerations derive from the different medium of electronic resources. While print resources may occasionally need rebinding or other upkeep, troubleshooting and maintenance for electronic resource systems is much more complex and unpredictable.

The aspect of user experience is very different as well. Stachokas makes the point that, while having access is the main purpose, it is important to take the user’s experiences into consideration as well; is the interface easy and intuitive for the patron? Does it feel simple and inviting or complicated and intimidating? To ensure that the access system is providing a good user experience, Stachokas recommends conducting usability tests, meeting with focus groups, and trying to provide other means for user feedback. One issue that was mentioned repeatedly is the importance of branding; getting the library’s logo out on the resources that they provide. In a time of tight budgets, it is important to remind patrons as often as possible of the valuable services libraries provide.